MOST FREQUENTLY asked questions:
Q: What is the current lead time on new orders?
A: Click Here —> Click here
Q: Do you sell patterns?
A: No.
Q: What kind of leather do you use?
A: 95% of the time, it’s Horween Leather.
Q: Where do you get your Horween Leather?
A: Try “The Tannery Row”. (They’re owned by Horween.)
Q: What’s thickness leather do you use for wallets?
A: 5/6 oz
Q: Can you make my wallet the exact same color as the wallet you showed in that (wherever) post?
A: No. Every hide is different. See more below.
Procucts
Q: The wallet I bought from Macy’s Department store last summer only lasted about a year before falling apart. How long will a Mascon wallet last me?
A: Probably your whole life. If there's ever an issue with it, let me know and I'll make it right.
Q: I’ve been carrying my Mascon wallet in my rear jeans pocket for a few days now. It’s taken the shape of my left rear butt cheek.
A: That’s a good thing.
Q: It’s been a year now, and my Mascon wallet looks different. Some areas are different shades of brown, and it looks almost dirty, or spotty. It looks like the wallet my great grandfather carried for over 50 years. What’s going on?
A: That’s called “patina”. In 75 years, your great grandson will thank you for your Mascon purchase.
Q: I currently carry 25 credit card sized items in my wallet. Credit cards, driver’s license, library card, membership card, etc. Will 25 cards fit in one of your Mascon wallets?
A: Comfortably, no. Let’s be honest. How often do you pull out your library card? Suggestion: take note of the cards you use at least once a week. All of the other cards can be stowed away in your old Macy’s wallet and tossed into your glove box, briefcase, or desk drawer (or cut up).
Q: I received my Mascon wallet. It looks a little different than what I saw on the website. What’s going on?
A: A few things may be going on here:
* Lighting & Angles – Mascon’s photographer makes every attempt to portray every item with accuracy, however, leather is a natural product and therefore different colors and effects appear with different lighting and angles of each shot taken.
* Color shade — Every hide is different, as every person is different. The density of the fibers in each hide vary from animal to animal, and as a result, the coloring (and tanning juices) absorbed during the tanning process will vary, as well. One brown will look different from another brown, tanned at the same time in the same tanning vat.
* Odd or random markings, scars, etc. — Again, being that leather is a natural product, there may be random scars, brands, markings, etc. on the hides which may, by chance, make it onto a section of your item. These characteristics make your item 100% unique. Often, clients request and prefer such uniqueness. Consider yourself lucky, there was no additional charge for the addition of unique characteristics to your item.
Q: Is there a warranty?
A: Mascon products are guaranteed against defects in materials and craftsmanship, forever. This warranty does not cover “wear and tear”. Your item will look better with age, not “worn and torn”.
SHIPPING
Q: Do you ship internationally?
A: Yes. We’ll discuss shipping costs individually since international shipping costs and times have changed so much since 2019.
Q: What about Customs and such fees?
A: Customer is responsible for any customs charges or fees that may be incurred by shipping to an international destination.
MISCELLANEOUS
Q: Does Mascon Leather accept monetary "Tips & Donations"?
A: Mascon’s legal team has flagged this question as, “UNDER REVIEW”.
Q: Do you do restoration of old leather items?
A: No.
Q: Can we feature your product on our website (or blog, or review, etc.)?
A: Yes. Click on the Contact link and we can discuss the details.
Q: Where is your shop located?
A: Williamsburg, Virginia.
Q: Can I come see your shop?
A: No. (But you can see more of it on the Youtube channel.)
Q: Can we sell you products in our consignment shop?
A: No.
Q: Are you on Facebook, Instagram or Youtube?
A: Yes.
* Instagram —> Here
* Facebook —> Here
* Youtube —> Here